Shipping
Processing Times
The applicable processing time will be displayed on the product page based on the selected size and color.
Processing times do not include weekends, holidays, or carrier transit time. Should an unexpected delay arise, we will contact you with an updated estimate.
Orders containing both in-stock and made-to-order pieces may ship separately as each piece becomes available. Tracking information will be provided for each shipment.
Shipping
Complimentary standard shipping is included on United States orders of $500 or more, calculated on the merchandise subtotal before taxes and shipping. Orders below $500 ship for a flat rate of $15. All available methods and rates are shown at checkout.
Once your order has shipped, you will receive a confirmation email with tracking information. Delivery estimates begin once your order has been shipped and are separate from the processing times listed above.
Please note that delivery dates are estimates and carrier delays may occasionally occur outside of our control.
Address Changes
Please review your shipping address carefully before placing your order. To request a change, contact us as soon as possible at support@joiedejade.com.
We cannot guarantee that an address can be changed once an order has begun processing or has shipped.
Lost or Damaged Packages
If your package appears to be delayed or lost, or if your order arrives damaged, please contact us at support@joiedejade.com so that we may assist you.
Please include your order number and, for damaged deliveries, photographs of the package and item.
International Orders
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the order total.
Customs processing may also result in additional delivery time.