Privacy Policy
Last updated: July 19, 2026
joie de Jade LLC (“joie de Jade,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit joiedejade.com, make a purchase, join our mailing list, contact us, or otherwise interact with our website.
Information We Collect
We may collect information you provide to us, including:
Your name, email address, telephone number, and billing or shipping address
Order details, product preferences, sizing information, measurements, or customization requests
Account information, if customer accounts are available
Messages, inquiries, feedback, and other information you choose to provide
Payments are processed by third-party payment providers. We generally do not directly receive or store your complete credit or debit card number.
When you use our website, we and our service providers may also automatically collect information such as your IP address, browser and device type, general location, pages viewed, shopping-cart activity, and interactions with our website, emails, or advertisements.
How We Use Information
We may use your information to:
Process, produce, fulfill, and deliver orders
Communicate with you about purchases, shipping, returns, and customer service
Complete made-to-order or customized requests
Prevent fraud and protect our website and customers
Operate, improve, and understand the use of our website
Send marketing communications when permitted
Measure the effectiveness of our marketing
Maintain business, financial, and tax records
Comply with applicable laws and enforce our policies
How We Share Information
We may share information with service providers that help us operate our business, including:
Website and ecommerce providers
Payment processors
Shipping and logistics providers
Production, embroidery, alteration, and fulfillment partners
Email, analytics, advertising, and customer-service providers
Fraud-prevention, security, accounting, legal, and professional advisers
For made-to-order or customized pieces, we may share limited information such as the ordered style, size, color, measurements, or customization instructions with production partners as necessary to complete your order.
We may also disclose information when required by law, to protect our rights or safety, or as part of a merger, sale, financing, or other business transaction.
We do not sell personal information for money. However, certain disclosures to analytics or advertising providers may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws.
Cookies and Tracking Technologies
Our website and service providers may use cookies, pixels, and similar technologies to:
Operate the website and shopping cart
Remember preferences
Support checkout and account features
Understand website traffic and performance
Prevent fraud
Measure marketing and advertising
Personalize content or advertisements
You may control certain cookies through your browser or through any cookie settings available on our website. Blocking cookies may affect how some website features function.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Even after you unsubscribe, we may still send you non-promotional messages relating to your orders, transactions, or customer-service requests.
Your Privacy Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain advertising-related uses or disclosures.
To submit a request, email support@joiedejade.com with the subject line “Privacy Request.”
We may need to verify your identity before completing a request. We may retain certain information where necessary to complete transactions, maintain legal or tax records, prevent fraud, resolve disputes, or comply with applicable law.
Data Retention and Security
We retain information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, and protect our rights.
We use reasonable safeguards designed to protect personal information. However, no website, storage system, or electronic transmission is completely secure, and we cannot guarantee absolute security.
International Processing
joie de Jade is based in the United States. Our service providers and production partners may operate in the United States and other countries, and your information may be processed in those locations.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.
Third-Party Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the top of the page.
Contact Us
For questions or privacy requests, contact:
support@joiedejade.com
Last updated: July 19, 2026
joie de Jade LLC (“joie de Jade,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit joiedejade.com, make a purchase, join our mailing list, contact us, or otherwise interact with our website.
Information We Collect
We may collect information you provide to us, including:
Your name, email address, telephone number, and billing or shipping address
Order details, product preferences, sizing information, measurements, or customization requests
Account information, if customer accounts are available
Messages, inquiries, feedback, and other information you choose to provide
Payments are processed by third-party payment providers. We generally do not directly receive or store your complete credit or debit card number.
When you use our website, we and our service providers may also automatically collect information such as your IP address, browser and device type, general location, pages viewed, shopping-cart activity, and interactions with our website, emails, or advertisements.
How We Use Information
We may use your information to:
Process, produce, fulfill, and deliver orders
Communicate with you about purchases, shipping, returns, and customer service
Complete made-to-order or customized requests
Prevent fraud and protect our website and customers
Operate, improve, and understand the use of our website
Send marketing communications when permitted
Measure the effectiveness of our marketing
Maintain business, financial, and tax records
Comply with applicable laws and enforce our policies
How We Share Information
We may share information with service providers that help us operate our business, including:
Website and ecommerce providers
Payment processors
Shipping and logistics providers
Production, embroidery, alteration, and fulfillment partners
Email, analytics, advertising, and customer-service providers
Fraud-prevention, security, accounting, legal, and professional advisers
For made-to-order or customized pieces, we may share limited information such as the ordered style, size, color, measurements, or customization instructions with production partners as necessary to complete your order.
We may also disclose information when required by law, to protect our rights or safety, or as part of a merger, sale, financing, or other business transaction.
We do not sell personal information for money. However, certain disclosures to analytics or advertising providers may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws.
Cookies and Tracking Technologies
Our website and service providers may use cookies, pixels, and similar technologies to:
Operate the website and shopping cart
Remember preferences
Support checkout and account features
Understand website traffic and performance
Prevent fraud
Measure marketing and advertising
Personalize content or advertisements
You may control certain cookies through your browser or through any cookie settings available on our website. Blocking cookies may affect how some website features function.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Even after you unsubscribe, we may still send you non-promotional messages relating to your orders, transactions, or customer-service requests.
Your Privacy Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain advertising-related uses or disclosures.
To submit a request, email support@joiedejade.com with the subject line “Privacy Request.”
We may need to verify your identity before completing a request. We may retain certain information where necessary to complete transactions, maintain legal or tax records, prevent fraud, resolve disputes, or comply with applicable law.
Data Retention and Security
We retain information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, and protect our rights.
We use reasonable safeguards designed to protect personal information. However, no website, storage system, or electronic transmission is completely secure, and we cannot guarantee absolute security.
International Processing
joie de Jade is based in the United States. Our service providers and production partners may operate in the United States and other countries, and your information may be processed in those locations.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.
Third-Party Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the top of the page.
Contact Us
For questions or privacy requests, contact:
support@joiedejade.com