Returns & Exchanges
Last updated: July 19, 2026
Each joie de Jade piece is made with intention, often specifically in response to an order. We hope you love your piece, but understand that occasionally a different size or return may be needed.
Returns
Eligible items may be returned when:
A return request is submitted within 14 days of delivery.
The return is shipped within 7 days of approval.
The item is unworn, unwashed, unaltered, and in its original condition.
All original tags remain attached.
The item is free from makeup, deodorant, perfume, self-tanner, stains, pet hair, damage, and other signs of wear.
Please take particular care when trying on silk garments.
To begin a return, email support@joiedejade.com with your order number, the item you wish to return, and whether you prefer a refund, store credit, or size exchange.
Returns sent without prior authorization may not be accepted.
Made-to-Order Pieces
Standard made-to-order pieces remain eligible for return unless they are custom or personalized.
Returns refunded to the original form of payment are subject to a 10% restocking fee to help account for the materials, handwork, and production reserved for each order.
The restocking fee is waived for:
Store credit
An approved size exchange
Damaged, defective, or incorrect items
Returns caused by an error by joie de Jade
Return Shipping
Customers are responsible for return shipping.
When joie de Jade provides a prepaid return label, the cost of the label will be deducted from the refund. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Please package returns securely and retain tracking information until the return is complete.
Refunds
Returns are inspected upon arrival.
Approved refunds will be issued to the original form of payment within 7 business days, less the 10% restocking fee and any prepaid return-label cost.
Your bank or payment provider may require additional time for the refund to appear.
Store Credit
The 10% restocking fee is waived when an eligible return is issued as store credit.
Store credit will be provided after the return has been received, inspected, and approved.
Size Exchanges
One complimentary size exchange is available per eligible domestic order, subject to availability.
Exchanges must be for the same style and color in a different size. Because pieces may be made to order, the replacement may require additional production time.
If the requested size is unavailable, you may choose store credit or a refund under this policy.
Custom and Personalized Pieces
The following are final sale and cannot be returned or exchanged:
Custom embroidery colors
Custom garment colors not offered as standard selections
Made-to-measure garments
Personalized or specially commissioned pieces
Garments altered at the customer’s request
These restrictions do not apply when an item arrives damaged, defective, incorrect, or materially different from what was confirmed.
Order Changes and Cancellations
Please contact support@joiedejade.com as soon as possible to request a change or cancellation.
Orders may be canceled within 24 hours of purchase, provided production has not begun.
After 24 hours, changes and cancellations cannot be guaranteed. Orders already in production may be subject to a 10% cancellation fee.
Custom or personalized orders cannot be canceled once materials have been ordered, cut, embroidered, or placed into production.
Preorders
Standard preorder pieces remain eligible for return unless they are custom or personalized.
Estimated production and shipping timelines will be shown on the product page. If an order cannot be shipped within the promised timeframe, you will be contacted with updated timing and the option to accept the delay or cancel the unshipped item for a full refund.
Damaged or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, email support@joiedejade.com promptly with your order number and clear photographs.
When the issue is confirmed, joie de Jade will cover the appropriate return shipping costs and arrange a repair, replacement, or refund. No restocking fee will apply.
Subtle variations in hand embroidery and hand finishing are natural characteristics of handmade work and are not considered defects.
International Returns
International customers are responsible for return shipping, tracking, insurance, customs charges, duties, taxes, and brokerage fees.
Original international shipping fees, duties, taxes, and customs charges are non-refundable by joie de Jade.
International exchanges are not complimentary.
Return Approval
joie de Jade reserves the right to decline returns that are late, unauthorized, worn, damaged, altered, missing tags, or otherwise do not meet this policy.
If a return is declined, the customer may be responsible for the cost of having the item sent back.
Nothing in this policy limits rights that cannot be excluded under applicable law.
Last updated: July 19, 2026
Each joie de Jade piece is made with intention, often specifically in response to an order. We hope you love your piece, but understand that occasionally a different size or return may be needed.
Returns
Eligible items may be returned when:
A return request is submitted within 14 days of delivery.
The return is shipped within 7 days of approval.
The item is unworn, unwashed, unaltered, and in its original condition.
All original tags remain attached.
The item is free from makeup, deodorant, perfume, self-tanner, stains, pet hair, damage, and other signs of wear.
Please take particular care when trying on silk garments.
To begin a return, email support@joiedejade.com with your order number, the item you wish to return, and whether you prefer a refund, store credit, or size exchange.
Returns sent without prior authorization may not be accepted.
Made-to-Order Pieces
Standard made-to-order pieces remain eligible for return unless they are custom or personalized.
Returns refunded to the original form of payment are subject to a 10% restocking fee to help account for the materials, handwork, and production reserved for each order.
The restocking fee is waived for:
Store credit
An approved size exchange
Damaged, defective, or incorrect items
Returns caused by an error by joie de Jade
Return Shipping
Customers are responsible for return shipping.
When joie de Jade provides a prepaid return label, the cost of the label will be deducted from the refund. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Please package returns securely and retain tracking information until the return is complete.
Refunds
Returns are inspected upon arrival.
Approved refunds will be issued to the original form of payment within 7 business days, less the 10% restocking fee and any prepaid return-label cost.
Your bank or payment provider may require additional time for the refund to appear.
Store Credit
The 10% restocking fee is waived when an eligible return is issued as store credit.
Store credit will be provided after the return has been received, inspected, and approved.
Size Exchanges
One complimentary size exchange is available per eligible domestic order, subject to availability.
Exchanges must be for the same style and color in a different size. Because pieces may be made to order, the replacement may require additional production time.
If the requested size is unavailable, you may choose store credit or a refund under this policy.
Custom and Personalized Pieces
The following are final sale and cannot be returned or exchanged:
Custom embroidery colors
Custom garment colors not offered as standard selections
Made-to-measure garments
Personalized or specially commissioned pieces
Garments altered at the customer’s request
These restrictions do not apply when an item arrives damaged, defective, incorrect, or materially different from what was confirmed.
Order Changes and Cancellations
Please contact support@joiedejade.com as soon as possible to request a change or cancellation.
Orders may be canceled within 24 hours of purchase, provided production has not begun.
After 24 hours, changes and cancellations cannot be guaranteed. Orders already in production may be subject to a 10% cancellation fee.
Custom or personalized orders cannot be canceled once materials have been ordered, cut, embroidered, or placed into production.
Preorders
Standard preorder pieces remain eligible for return unless they are custom or personalized.
Estimated production and shipping timelines will be shown on the product page. If an order cannot be shipped within the promised timeframe, you will be contacted with updated timing and the option to accept the delay or cancel the unshipped item for a full refund.
Damaged or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, email support@joiedejade.com promptly with your order number and clear photographs.
When the issue is confirmed, joie de Jade will cover the appropriate return shipping costs and arrange a repair, replacement, or refund. No restocking fee will apply.
Subtle variations in hand embroidery and hand finishing are natural characteristics of handmade work and are not considered defects.
International Returns
International customers are responsible for return shipping, tracking, insurance, customs charges, duties, taxes, and brokerage fees.
Original international shipping fees, duties, taxes, and customs charges are non-refundable by joie de Jade.
International exchanges are not complimentary.
Return Approval
joie de Jade reserves the right to decline returns that are late, unauthorized, worn, damaged, altered, missing tags, or otherwise do not meet this policy.
If a return is declined, the customer may be responsible for the cost of having the item sent back.
Nothing in this policy limits rights that cannot be excluded under applicable law.